Your privacy is important to us. This policy explains what personal information we collect, how we use it, how we protect it, and what rights you have over your data.
Name, phone, email & booking details you share with us
To process bookings, communicate with you & improve services
Secured with industry-standard encryption and access controls
Access, correct or delete your data at any time by contacting us
Goa Travel Mart ("we", "us", "our", "GTM") is committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website goatravelmart.com, our WhatsApp communications, phone interactions, and any related services we offer.
When you visit our website, make a booking, or contact us, you trust us with your personal information. We take this responsibility seriously. This Privacy Policy is designed to help you understand exactly what information we collect, why we collect it, how we use it, and what rights you have in relation to it.
Key Point: We only collect information that is necessary to provide you with our travel services. We do not sell your personal data to any third party, ever.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy. If you have any questions or concerns, please contact us before using our services.
We collect personal information that you voluntarily provide to us when you:
This information may include:
| Type of Data | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, age, nationality | Booking records & ID verification for activities |
| Contact Data | Phone number, email address, WhatsApp number | Booking confirmations, updates, support |
| Travel Data | Travel dates, group size, destination, preferences | Planning & delivering your trip |
| Payment Data | Transaction reference numbers (not full card details) | Payment confirmation & receipts |
| Health Data | Medical conditions disclosed for activity suitability | Safety screening for adventure activities |
When you browse our website, we may automatically collect certain technical information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on our site. This data is collected via cookies and analytics tools to help us improve our website.
We may receive limited information about you from third-party platforms such as Google Maps, WhatsApp Business, or social media if you interact with us through those platforms.
We use the personal information we collect for the following purposes:
Marketing Messages: We only send promotional WhatsApp messages or SMS if you have opted in or have an existing booking with us. You may opt out at any time by replying "STOP" or contacting us directly.
We do not sell, rent or trade your personal information to any third party for commercial purposes. We share your data only in the following limited circumstances:
To deliver your booked services, we may share necessary details (name, phone number, number of persons, date) with our trusted local service partners such as scuba diving operators, cruise operators, hotels, and transport providers. These partners are contractually obligated to keep your data secure and use it only for the purpose of delivering the specific service.
We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g. Indian government bodies, law enforcement agencies).
In the event of a merger, acquisition, or sale of all or part of our business, your personal data may be transferred as part of that transaction. We will notify you before your personal information becomes subject to a different privacy policy.
No Third-Party Advertising: We do not share your data with advertisers, data brokers or marketing companies. Your information is never used to serve you ads on other platforms by third parties.
Goa Travel Mart primarily uses WhatsApp as our main communication channel. When you contact us via WhatsApp or provide your phone number for booking purposes, you consent to receiving:
Our WhatsApp number (+91 8857888004) is operated by our team and is not an automated bot. All messages are handled by real human agents during business hours, and monitored 24/7 for urgent matters.
Opt-Out: To stop receiving promotional messages from us, simply reply "STOP" to any WhatsApp or SMS message, or contact us at info@goatravelmart.com. You will continue to receive transactional messages related to active bookings.
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences, analyse website traffic, and improve user experience.
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, visit www.allaboutcookies.org.
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, loss or destruction. These measures include:
Important: While we implement robust security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data transmitted over the internet, but we commit to responding promptly to any security incidents.
In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities as required by applicable law, as promptly as possible.
We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for legal, accounting or reporting requirements.
After the relevant retention period, your personal data is securely deleted or anonymised so that it can no longer be associated with you.
Depending on applicable law, you may have the following rights with respect to your personal data:
Request a copy of the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal obligations.
Request that we limit the processing of your personal data.
Request a copy of your data in a structured, machine-readable format.
Withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact us at info@goatravelmart.com or via WhatsApp at +91 8857888004. We will respond to your request within 30 days. There is no charge for exercising your rights.
Identity Verification: For the security of your data, we may need to verify your identity before fulfilling certain requests such as data access or deletion.
Our website may contain links to third-party websites, social media platforms (Instagram, Facebook, YouTube), Google Maps, and payment gateways. These websites operate independently and are not governed by this Privacy Policy.
We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit, particularly before submitting any personal information.
Third-party services we may use include:
Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
For group bookings that include minors (persons under 18), the adult making the booking takes full responsibility for providing any necessary information regarding the minors and for ensuring their consent to participate in the booked activities.
If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately at info@goatravelmart.com and we will take prompt steps to delete such information.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or for other operational reasons. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.
If you disagree with any changes to this policy, please discontinue use of our services and contact us to discuss your concerns.
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact us through any of the following channels:
We are committed to resolving any privacy concerns promptly and transparently. If you feel your concern has not been addressed satisfactorily, you may also approach the relevant Indian data protection authority.
Response Time: We aim to respond to all privacy-related queries within 48–72 business hours. For urgent data concerns, please contact us directly via WhatsApp for the fastest response.